Terms & Conditions

Welcome to Closet by Dimarz. By accessing or using our website closet.dimarz.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

• Closet by Dimarz is an online-only store selling fashion apparel and accessories.
• By placing an order, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.
• We reserve the right to update or modify these terms at any time without prior notice. Updated terms will be effective immediately upon posting.

2. Orders

• All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion.
• Order confirmation does not guarantee acceptance; we may contact you in case of issues with stock or payment.
• We strive to display colors and images accurately, but we do not guarantee that your device will display them exactly as the product appears in real life.

3. Pricing and Payment

• All prices are listed in BDT (Bangladeshi Taka) and are inclusive of applicable taxes unless stated otherwise.
• We accept payments via Bkash, Nagad, SSLCommerz (Card/Debit/Credit).
• Payment must be completed at the time of order. Orders will not be processed until payment is confirmed.

4. Shipping

• We deliver only within Bangladesh.
• Delivery times are estimates and may vary due to unforeseen circumstances, including logistical delays.
• Shipping costs are borne by the customer unless otherwise specified.

5. Returns and Exchanges

For detailed information on returns and exchanges, please refer to our Refund & Exchange Policy page. Key points:

• Products must be unused and in original condition to qualify for exchange.
• Discounted items are not eligible for exchange or refund.
• All returns/exchanges must be coordinated with our Customer Service team.

6. Intellectual Property

• All content on closet.dimarz.com, including text, images, logos, graphics, and designs, is the property of Closet by Dimarz and protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

• Closet by Dimarz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We are not responsible for any losses incurred due to misuse of products or delays in shipping caused by third-party carriers.

8. Privacy

• We value your privacy. Personal information collected during your purchase is used solely for order processing, customer support, and improving our services.
• We do not sell or share your personal information with third parties for marketing purposes.

9. Governing Law

• These terms and conditions are governed by the laws of Bangladesh.
• Any disputes arising from the use of this website or transactions will be subject to the exclusive jurisdiction of Bangladeshi courts.

10. Contact Us

If you have any questions regarding our Terms and Conditions, please contact our Customer Service team:

• Phone: +880 1817-505833
• Email: samiur@live.com
• Address: House #374/1, SRT Monipur, Mirpur, Dhaka, Bangladesh

By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.